Denied Birds Refund Request from Jun 16, 2022

Birds

New Member
User
Jun 16, 2022
2
0
Username: Birds

In-Game Name ♛ Birds

SteamID/SteamID64 STEAM_0:0:84622455

Discord birdsoncodmw#8421

Date of Item Loss Jun 16, 2022

Time of Item Loss 11:27 PM EST Server 3

What happened? I DC'd and lost full printer rack all OC'd

What do you need refunded? Approx $ for refund: $1,000,000 (~all printers + OC fee)

Please put any evidence to substantiate your claim here. SteamID for Refundee: STEAM_0:0:84622455
Steam name for Refundee: Birds
Approx $ for refund: $1,000,000 (~all printers + OC fee)
Here's the video, I own the rack on the right. It had all the printers in it and all of them were overclocked fully. I crashed when trying to do the !unbox command.
evidence:

lrcrPd0.png

This is my friend coming back after I told him I crashed and the printers disappeared.
Srabrrf.jpeg
 

DarkTreip

Active Member
User
Oct 22, 2021
1,493
219
Planet Earth
atomicnetworks.co
Denied
We only refund in instances where the server directly crashed, and you lost items as a result of that server crash.
in your evidence area you say that "you crashed" meaning the server didn't crash your game did
we don't refund for those kinds of things
For further questions reachout to management @ discord.gg/atmc
 

wack

Member
User
Jun 16, 2022
11
0
Denied
We only refund in instances where the server directly crashed, and you lost items as a result of that server crash.
in your evidence area you say that "you crashed" meaning the server didn't crash your game did
we don't refund for those kinds of things
For further questions reachout to management @ discord.gg/atmc
He crashed by using a command on your server though?
 

Birds

New Member
User
Jun 16, 2022
2
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I understand what you are saying but I crashed due to direct use of the server's command "!unbox". how am I at fault for that?
 

DarkTreip

Active Member
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Oct 22, 2021
1,493
219
Planet Earth
atomicnetworks.co
the server didn't crash at all meaning it's not server related
opening the unbox menu and if it crashes your game that is the PC not the server
personally i have experienced the unbox menu crashing and it is annoying

 

wack

Member
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Jun 16, 2022
11
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the server didn't crash at all meaning it's not server related
opening the unbox menu and if it crashes your game that is the PC not the server
personally i have experienced the unbox menu crashing and it is annoying

that's extremely silly and nonsensical but ok

a command built by your server crashing someone's game technically means the server crashed his game, it wasn't something on his PC end, it was on the server's end because the menu built into the server caused the crash, not his PC directly. So uhh, it is server related.
 

wack

Member
User
Jun 16, 2022
11
0
To make it more clear:

The PC had no issue until it requested a service FROM the server (in this case the unbox menu). As you've said, it's even caused your game to crash. This wasn't some error in memory or some CPU issue or home electrical issue. This was the server's service directly causing the crash at hand here: hence, it's a server-related crash.
 

DarkTreip

Active Member
User
Oct 22, 2021
1,493
219
Planet Earth
atomicnetworks.co
If you want more info on this DM
Ya Ming Gotcha#9941
he will give you another answer if you don't like this one
but again
We only refund in instances where the server directly crashed, and you lost items as a result of that server crash.
 

wack

Member
User
Jun 16, 2022
11
0
I just don't understand why it wouldn't be a policy of: "We only refund if the crash was caused by something server related" i.e., this issue at hand here, as the unbox menu is directly server related and is directly the cause of the crash. I'll refer my friend to Ya Ming.