Denied Mr. I Need Help Refund Request from Jul 1, 2023

[Mr. I Need Help]

Username: Mr. I Need Help

In-Game Name ♛ Mr. I Need Help

SteamID/SteamID64 howthefuckdoicheckfloat

Discord mr.ineedhelp

Date of Item Loss Jul 1, 2023

Time of Item Loss 2:20 am EST

What happened? Tried using periods and (m) in a market post for value of an item and it crashed my game.
Tried to list my glock water elemental for "2.75m" and just after submitting it, I briefly saw it post then my game crashed.
Logged back in to a green "Offline_sold" message at the top of my screen but I had received no compensation. I also had two full oneprints going, and a usas in my hands at the time of the crash.

What server did you lose your items on? Atomic 1

What do you need refunded? 1x Glock | Water elemental perm, money for 2x fully upgraded OnePrints, 1x Usas.

Please put any evidence to substantiate your claim here. I was not recording :--(

 

[Mr. I Need Help]

steamID64

76561198041709093

 

[ohDizzy]

Request Denied​

<We only refund in instances where the server directly crashed and you lost items as a result of that server crash.>

Thanks for making a request. For further questions/inquiries about your report, please reach out to a member of the Management Team on our Discord (discord.gg/atmc)​