sadge

Emily

Active Member
User
Nov 5, 2021
50
2
In-Game Name:Emily
Steam Name:Emily
SteamID:https://steamcommunity.com/id/slowdancinglol/
Discord: Emily#1828

Date and time of loss (specify the timezone): 1:50gmt
What happened:server crashed

What do you need refunded?: not sure the price of everything that was on here stuffy told me to make a ticket after the crash and a shipment of medical vapes that never dropped
1638237708657.png
Evidence:
1638237694259.png
1638237473787.png
 
Refund Denied
Refund Rules
  1. We can only give you money, and weapons/sweps lost during an event. (No exceptions!)
  2. We only refund in instances where the server directly crashed and you lost items as a result of that server crash.
    1. The only exception to this rule is in the case where a staff member has directly told you that you can make a refund request following a sit that resulted in you losing money/items. (In which case this staff member must be present on your refund request to validate that claim)
  3. You must show good proof that your items were lost. Witnesses do not count as proof, you must either be able to show video evidence of a crash incident happening with before and after shots showing us the items you lost, or you must be able to provide the same thing with screenshots and timestamps backed up through in game chat and crash logs.
  4. Don't ask staff to take a look at your refund request, if you ask staff to look into your refund request it will be instantly denied.
  5. Only ask for refunds on items/money you have lost, if your friend wants their stuff back, they have to make a separate refund request.
  6. We don't refund for non server related crashes/issues. If you crashed from the server or your internet died, you cannot be refunded for items you lost.
  7. Be as descriptive as possible, if you want us to help you, you must be as specific as possible!


"Don't ask staff to take a look at your refund request, if you ask staff to look into your refund request it will be instantly denied."