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<blockquote data-quote="Ya Ming Gotcha" data-source="post: 21707" data-attributes="member: 731"><p style="text-align: center"><span style="font-size: 26px"><strong><em><u><span style="color: rgb(226, 80, 65)">Refund Denied</span></u></em></strong></span></p><p><u><strong>Refund Rules</strong></u></p><ol> <li data-xf-list-type="ol">We can only give you money, and weapons/sweps lost during an event. (<em>No exceptions!</em>)</li> <li data-xf-list-type="ol">We only refund in instances where the server directly crashed and you lost items as a result of that server crash.<ol> <li data-xf-list-type="ol">The only exception to this rule is in the case where a staff member has directly told you that you can make a refund request following a sit that resulted in you losing money/items. (In which case this staff member must be present on your refund request to validate that claim)</li> </ol></li> <li data-xf-list-type="ol">You must show good proof that your items were lost. Witnesses do not count as proof, you must either be able to show video evidence of a crash incident happening with before and after shots showing us the items you lost, or you must be able to provide the same thing with screenshots and timestamps backed up through in game chat and crash logs.</li> <li data-xf-list-type="ol"><strong><span style="color: rgb(85, 57, 130)"><span style="font-size: 18px">Don't ask staff to take a look at your refund request</span></span></strong><span style="color: rgb(85, 57, 130)"><span style="font-size: 18px">, if you ask staff to look into your refund request it will be instantly denied.</span></span></li> <li data-xf-list-type="ol">Only ask for refunds on items/money you have lost, if your friend wants their stuff back, they have to make a separate refund request.</li> <li data-xf-list-type="ol">We don't refund for non server related crashes/issues. If you crashed from the server or your internet died, you cannot be refunded for items you lost.</li> <li data-xf-list-type="ol">Be as descriptive as possible, if you want us to help you, you must be as specific as possible!</li> </ol><p></p><p></p><p style="text-align: center"><span style="color: rgb(251, 160, 38)"><span style="font-size: 26px">"Don't ask staff to take a look at your refund request, if you ask staff to look into your refund request it will be instantly denied."</span></span></p></blockquote><p></p>
[QUOTE="Ya Ming Gotcha, post: 21707, member: 731"] [CENTER][SIZE=7][B][I][U][COLOR=rgb(226, 80, 65)]Refund Denied[/COLOR][/U][/I][/B][/SIZE][/CENTER] [U][B]Refund Rules[/B][/U] [LIST=1] [*]We can only give you money, and weapons/sweps lost during an event. ([I]No exceptions![/I]) [*]We only refund in instances where the server directly crashed and you lost items as a result of that server crash. [LIST=1] [*]The only exception to this rule is in the case where a staff member has directly told you that you can make a refund request following a sit that resulted in you losing money/items. (In which case this staff member must be present on your refund request to validate that claim) [/LIST] [*]You must show good proof that your items were lost. Witnesses do not count as proof, you must either be able to show video evidence of a crash incident happening with before and after shots showing us the items you lost, or you must be able to provide the same thing with screenshots and timestamps backed up through in game chat and crash logs. [*][B][COLOR=rgb(85, 57, 130)][SIZE=5]Don't ask staff to take a look at your refund request[/SIZE][/COLOR][/B][COLOR=rgb(85, 57, 130)][SIZE=5], if you ask staff to look into your refund request it will be instantly denied.[/SIZE][/COLOR] [*]Only ask for refunds on items/money you have lost, if your friend wants their stuff back, they have to make a separate refund request. [*]We don't refund for non server related crashes/issues. If you crashed from the server or your internet died, you cannot be refunded for items you lost. [*]Be as descriptive as possible, if you want us to help you, you must be as specific as possible! [/LIST] [CENTER][COLOR=rgb(251, 160, 38)][SIZE=7]"Don't ask staff to take a look at your refund request, if you ask staff to look into your refund request it will be instantly denied."[/SIZE][/COLOR][/CENTER] [/QUOTE]
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